Hotel.com.au is committed to ensuring our customers' privacy and security of all information collected. In accordance with the privacy legislation this Privacy & Security Policy outlines the information collection practices utilised by Hotel.com.au, how that information is used and the choices you can make about the way the information you provide to us is collected and used.
Our commitment to information security
Your credit card details are protected while being transmitted over the Internet by the use of 128 bit encryption methods. Credit card details are only used to pay for accommodation booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.
Hotel.com.au uses various digital certificates including certificates from Nortons Symantec, an industry leader in the protection and management of data transmission and storage.
The information we collect
When you make a booking via the Hotel.com.au web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.
How we use the information
When you submit a booking request on Hotel.com.au, we use the collected information in several ways:
- Personal identification and verification
- To complete your hotel reservation
- To allow us to contact you for customer service, if required
- To make improvements to the Hotel.com.au web site
In addition, your email address is collected to send you an email message confirming the reservation you transact online. You will occasionally receive updates from us about special rate offers, newsletters and any noteworthy changes to the website. However, you may always decline to receive these email messages. Please see our Opting Out policy described below.
Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you go to next, the browser you are using and your IP address. This data is utilised to improve the services of Hotel.com.au and does not include any personally identifying information.
Who we share your information with We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. Hotel.com.au provides the guest's name, telephone number and e-mail address for each booking to the relevant accommodation supplier to enable them to process the booking efficiently and contact you if necessary. We do not sell, rent or trade your personal information to third parties for marketing purposes.
In addition to the circumstances described above, Hotel.com.au may disclose client information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Hotel.com.au or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
Opting Out Of Promotional Information
We at Hotel.com.au work hard to provide our clients with the best possible rates in all our hotels. From time to time, we will send our members newsletters, updates and specials for hotels in certain areas. You will only receive this correspondence if you have chosen to do so and we hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by clicking on the Unsubscribe link at the bottom of each email.
How to contact us