Hacienda Real del Caribe Hotel (formerly Hacienda Real By Encanto) 
4 star

Avenida 10 Esquina Calle 10 Norte Playa del Carmen 77710  - show map

Hotel Overview

Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

Formerly Hacienda Real

Before April 2019 Hacienda Real del Caribe Hotel was known as Hacienda Real

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When would you like to stay at Hacienda Real del Caribe Hotel ?
This air-conditioned room is decorated in a rustic style, with Mexican paintings and ornaments. It features cable TV, with views of the pool or city. Free toiletries are available in the private bathroom.

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Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, a coffee machine, a safe deposit box, a tiled floor as well as pool views. The unit has 2 beds.

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Please note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival.

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Facilities of Hacienda Real del Caribe Hotel

Services
Free WiFi, Internet services, WiFi

Food & Drink
Room service

Pools and wellness
Outdoor pool

Transportation
Airport shuttle, Airport shuttle (surcharge), Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Safety deposit box, Tour desk

Common areas
Garden, Terrace

Entertainment and children services
Babysitting/child services

Miscellaneous
Air conditioning, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout

Hotel Policies

Check-In
From 16:00 hours

Check-Out
Untill 12:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Please inform Hacienda Real del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Last updated: 6 May 2024 - Update now

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Our Customers

  • The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel
    A Denman
  • .... reservation process was fast and smooth. Grand Hyatt hotel has met our expectations. Our flight was very late and they allowed us to have late check out at 4 pm without extra charges. Definitely we will book again with Hotel.com.au
    D Purnamasari
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