Hard Rock Hotel Cancun - All Inclusive (formerly Hard Rock Hotel Cancun) 
5 star

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancún, 77500  - show map

Resort Overview

Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, located in Cancun's Hotel Zone and offering first-class accommodations, complete with a double hot tub and private balconies.

The suites at Hard Rock Hotel Cancun All Inclusive feature free WiFi and free music streaming channels along with a fully stocked minibar with sodas, bottled water, juice & domestic beer

Hard Rock Hotel Cancun All Inclusive provides guests with a large variety of luxurious amenities and facilities. Guests can enjoy a spacious outdoor pool overlooking the ocean, 2 on-site tennis courts and a full-service spa. There are also 5 gourmet restaurants located on-site, featuring a variety of international cuisine.

With a kids and teen club, live nightly entertainment and organized tours of the area, guests of all ages can have an unforgettable stay at Hard Rock Hotel Cancun All Inclusive. On-site car hire service also makes nearby attractions, such as Chichen Itza, and Ek-Balam, easily accessible.

Formerly Hard Rock Hotel Cancun All Inclusive

Before June 2019 Hard Rock Hotel Cancun - All Inclusive was known as Hard Rock Hotel Cancun All Inclusive

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The room features a dual hot tub, flat-screen satellite TV and iPod docking station. The private bathroom offers signature toiletries and a hairdryer. It also has bathrobes and slippers available. The balcony with ocean views is furnished. The room has 2 Double-sized beds.This room is pet-friendly.

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This double room has a furnished balcony featuring lagoon views. The room also offers a double hydro-massage tub, private bath with showers, minibar with soda, bottled water, juice & domestic beer.This room is pet-friendly.

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The family room offers 2 connecting rooms featuring lagoon views. Features a dual hot tub and a flat-screen satellite TV, this room also includes a private bathroom with signature toiletries and a hairdryer. It also has bathrobes and slippers available. Please note that this room is only available for people travelling with children.

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This suite features a king-sized bed, bathtub, hair dryer, slippers, bathrobe, ironing facilities and Rock Spa bath products. A LCD TV is also available.Other amenities and services included are:-Rock Royalty Personal Assistant (7am – 11pm) -Ironing Service (2 items per person/per stay) -Nightly Petit Fours -Aromatherapy and Pillow Menu -Access to Rock Royalty areas on the pool, lounge and beach -Complimentary 25-minute couple’s massage at the Rock Spa® -VIP Check-in and check-out -Late checkout available (until 3pm – available upon request and availability)

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This suite features 2 bedrooms, one bedroom with a king-sized bed and a second bedroom with two double beds. This suite includes a living area and dining area, ironing facilities, LCD TV, coffee maker and mini bar. Private bathroom comes with shower, hair dryer, bathrobes, slippers and toiletries.

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This King room has a furnished balcony featuring lagoon views. The room also offers a double hydro-massage tub, private bath with showers, minibar with soda, bottled water, juice & domestic beer.THE PURE® PROMISE ● Shock treatment ● Hypoallergenic encasement for mattress & pillow ● All surfaces specially treated ● Air purification system ● Pure shield (bacteriostatic barrier) ● Deep clean air-handling unit ● Pure tea tree oil cartridge (To maintain sanitized conditions)

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This suite features a balcony, iPod dock and tumble dryer.This room is pet-friendly.

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This double room has a balcony, sofa and flat-screen TV.This room is pet-friendly.

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This double room features air conditioning, spa bath and seating area.

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This double room features air conditioning and hot tub.

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Facilities of Hard Rock Hotel Cancun - All Inclusive

General
Free parking, On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere

Activities
Billiards, Golf course (within 3 km), Table tennis, Tennis court

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar

Pools and wellness
Beachfront, Fitness centre, Hammam, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Spa and wellness centre

Transportation
Airport shuttle, Airport shuttle (surcharge), Shuttle service (surcharge)

Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Safety deposit box, Tour desk, Valet parking

Common areas
Games room, Garden, Sun terrace

Entertainment and children services
Babysitting/child services, Entertainment staff, Evening entertainment, Karaoke, Kids' club

Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press

Business facilities
Meeting/banquet facilities

Shops
Barber/beauty shop, Mini-market on site

Miscellaneous
Air conditioning, Allergy-free room, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms

Hotel Policies

Check-In
15:00- hours

Check-Out
Untill 12:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Please inform Hard Rock Hotel Cancun - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the Family Room at this hotel is only available for people travelling with children.
Infants from 0-3 years old are free All children from 4 to 17 years old extra charges apply
When travelling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation.

Last updated: 9 Aug 2022 - Update now

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Our Customers

  • The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel
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