Hotel Grand Windsor MGallery by Sofitel (formerly Mercure Auckland Windsor) 
5 star

58-60 Queen Street, Auckland, 1001  - show map

Superb 9/10
Score from 1734 reviewers

Hotel Overview

Surrounded by the shopping and entertainment streets of the waterfront, Grand Windsor Hotel blends a protected historic building with chic, contemporary interior design. The property is non-smoking throughout and boasts a great location in amongst the smart boutiques of Queen Street, in the heart of Auckland CBD (Central Business District) and just off the scenic harbour. It is 8 minutes walk form both Viaduct Basin and Sky City Tower. Your air-conditioned room comes equipped with WiFi and satellite TV. Guest receive free tea and coffee making facilities. Breakfast is served at Cookes Restaurant. A 24-hour front desk is available. Valet or discounted self-parking rates are available nearby.

Formerly Grand Windsor Hotel

Before March 2019 Hotel Grand Windsor MGallery by Sofitel was known as Grand Windsor Hotel

Traveller reviews

Superb 9/10
Score from 1734 reviewers
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When would you like to stay at Hotel Grand Windsor MGallery by Sofitel ?
These refurbished and elegantly appointed rooms are inspired by the early 1900's Art Deco design style. The 21sqm (approximately) rooms boast a luxurious “Sofitel My Bed”, 48-inch Samsung Smart TV and Bose speaker. Free high speed WiFi access, T2 tea ware and a selection of organic teas are also included as well as a Nespresso coffee machine with a range of coffee pod capsules. Guests can enjoy the complimentary bathroom toiletries from Floris London.Some rooms have Super King beds which can be split into 2 single beds.

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These refurbished and elegantly appointed rooms are inspired by the early 1900's Art Deco design style. The 21sqm (approximately) rooms boast a luxurious “Sofitel My Bed”, 48-inch Samsung Smart TV and Bose speaker. Free high speed WiFi access, T2 tea ware and a selection of organic teas are also included as well as a Nespresso coffee machine with a range of coffee pod capsules. Guests can enjoy the complimentary bathroom toiletries from Floris London.Some rooms have Super King beds which can be split into 2 single beds.

Enter dates to see room photos
These refurbished and elegantly appointed rooms are inspired by the early 1900's Art Deco design style. The 26sqm (approximately) rooms boast a luxurious “Sofitel My Bed”, 48-inch Samsung Smart TV and Bose speaker. Free high speed WiFi access, T2 tea ware and a selection of organic teas are also included as well as a Nespresso coffee machine with a range of coffee pod capsules. Guests can enjoy the complimentary bathroom toiletries from Floris London. A seating area with a working desk may be included, subject to availability.Some rooms have Super King beds which can be split into 2 single beds.

Enter dates to see room photos
These refurbished and elegantly appointed rooms are inspired by the early 1900's Art Deco design style. The 26sqm (approximately) rooms boast a luxurious “Sofitel My Bed”, 48-inch Samsung Smart TV and Bose speaker. Free high speed WiFi access, T2 tea ware and a selection of organic teas are also included as well as a Nespresso coffee machine with a range of coffee pod capsules. Guests can enjoy the complimentary bathroom toiletries from Floris London. A seating area with a working desk may be included, subject to availability.Some rooms have Super King beds which can be split into 2 single beds.

Enter dates to see room photos
These refurbished and elegantly appointed rooms are inspired by the early 1900's Art Deco design style. The 31sqm (approximately) rooms boast a luxurious “California King Sofitel My Bed”, 55-inch Samsung Smart TV and Bose speaker. Free high speed WiFi access, T2 tea ware and a selection of organic teas are also included as well as a Nespresso coffee machine with a range of coffee pod capsules. Guests can enjoy the complimentary bathroom toiletries from Floris London.

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The Windsor Suite is named after Edward WIII Prince of Wales and pays homage to the Duke of Windsor’s legendary life and style. The colour of amethyst features to represent both the Duke’s flair and his love for his wife Wallis Simpson, who he adorned with many precious jewels and stones, while violet hues are shown in the room's furnishings. Artwork featuring the treasured gem are also featured.The refurbished and elegantly appointed 2-bedroom suite is inspired by the early 1900's Art Deco design style. The 51sqm (approximately) rooms boast a lounge and the luxurious “California King Sofitel My Bed” in one bedroom and a “Super King Sofitel My Bed” in the 2nd bedroom which can also be split into 2 single beds. Other features include a 55-inch Samsung Smart TV and Bose speaker, as well as high speed WiFi access, T2 tea ware and organic teas. A Nespresso coffee machine with a range of coffee pod capsules is also available. Guests can enjoy the complimentary bathroom amenities from Floris London.

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The refurbished and elegantly appointed suite is inspired by the early 1900's Art Deco design style. The 36sqm (approximately) rooms boast a lounge area with a work desk, a 55-inch Samsung Smart TV and Bose speaker, as well as high speed WiFi access, T2 tea ware and organic teas. A Nespresso coffee machine with a range of coffee pod capsules is also available. Guests can enjoy the complimentary bathroom amenities from Floris London. The bedroom features a 48-inch Samsung Smart TV and Bose speaker and the luxurious “Sofitel My Bed” King size bed.

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The Duchess Suite is named after Wallis Simpson, Duchess of Windsor and her glamour and royal notoriety. The tourmaline stone has been selected to represent her jewels and lifestyle. Pink hues feature throughout the suite and are complemented by classically-inspired wall art.The refurbished and elegantly appointed suite is inspired by the early 1900's Art Deco design style. The 41sqm (approximately) rooms boast a spacious seating area, a 55-inch Samsung Smart TV and Bose speaker, as well as high speed WiFi access, T2 tea ware and organic teas. A Nespresso coffee machine with a range of coffee pod capsules is also available. Guests can enjoy the complimentary bathroom amenities from Floris London and the luxurious “Sofitel My Bed".

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Facilities of Hotel Grand Windsor MGallery by Sofitel

General
Parking, WiFi everywhere

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)

Pools and wellness
Fitness centre, Hot tub, Sauna

Front-desk/reception area services
24-hour front desk, Concierge service, Express check-in/check-out, Luggage storage, Newspapers, Safety deposit box, Ticket service, Tour desk, Valet parking

Cleaning services
Daily maid service, Dry cleaning, Laundry, Trouser press

Business facilities
Fax/photocopying

Miscellaneous
Air conditioning, Facilities for disabled guests, Heating, Lift, Non-smoking rooms, Non-smoking throughout, VIP room facilities

Hotel Policies

Check-In
14:00- hours

Check-Out
Untill 11:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Please inform Hotel Grand Windsor MGallery by Sofitel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that a valid photo ID and credit card are required on arrival. The credit card is required on arrival for which a pre-authorization will be required to cover any incidentals. Alternatively, a cash or Eftpos deposit of NZD$100 per day will be required as bond in addition the the total cost of your accommodation charges, with any extra refunded on departure. All guests must sign the property's Terms of Stay. Please note that there is a 2.25% charge when you pay with a credit card. Payments made by cash or Eftpos do not incur transaction fees. Please note that a valid photo ID must be presented on check-in. A NZ drivers license, a valid foreign/local passport or a 18 card are accepted only. Please note that this property has a strict 'No Party Policy'. Discounted parking is available nearby at Britomart Carpark for NZD 30 one entry and one exit only. Please see the reception desk for a ticket. Please drop off your luggage to the hotel before going to the carpark. A surcharge applies for arrivals outside of check-in hours. All requests for late arrival are subject to confirmation by the property. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Last updated: 11 Oct 2019 - Update now

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  • The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel
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