Grand Mercure Auckland (formerly Mercure Auckland) 
5 star

8 Customs Street, Auckland, 1001  - show map

Fabulous 8.7/10
Score from 1471 reviewers

Hotel Overview

Located in the heart of Auckland's waterfront district, overlooking the thriving Viaduct Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland boasts 207 guest rooms and a dedicated conference and event floor. The elegantly refurbished rooms and suites at Grand Mercure Auckland feature Smart TV's with Blu-tooth connectivity as well as bathrooms with manuka honey toiletries. Complimentary WiFi is provided. Guests can enjoy a morning yoga class in the Wellness Room or read a book in the library, which has been richly decorated with warm gold and leather. The business centre has state-of-the-art technology and The Deck, an urban alfresco event space is available. Open for breakfast and dinner, Vue Restaurant offers international cuisine and city views. Attica Bar serves a range of drinks, including coffee, beers, wines and spirits, until late. Reception is available 24 hours a day.

Formerly Mercure Auckland

Before January 2019 Grand Mercure Auckland was known as Mercure Auckland

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When would you like to stay at Grand Mercure Auckland ?
This room has a plush king-sized bed and an en suite bathroom with a rain shower and manuka honey toiletries. There are bathrobes, slippers, a minibar, tea/coffee making facilities and a 42-inch Smart TV with USB and Blu-tooth connectivity.

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Located on the higher floors to allow for expansive views of Auckland’s Waitemata Harbour or city skyline, this spacious, elegantly appointed room has 1 king-sized bed or 2 single-sized beds and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with 57 channels and Blu-tooth connectivity. Bathrobes and slippers are included.

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This spacious, elegantly appointed room has 2 queen-sized beds and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with 57 channels and Blu-tooth connectivity. Bathrobes and slippers are included.

Enter dates to see room photos
Located on the higher floors to allow for expansive views of Auckland’s Waitemata Harbour or city skyline, this spacious, elegantly appointed room has 2 queen-sized beds and an en suite bathroom with a rain shower and manuka honey based toiletries. There is a minibar, tea/coffee making facilities and a 42-inch Smart TV with 57 channels and Blu-tooth connectivity. Bathrobes and slippers are included.

Enter dates to see room photos
Elegantly appointed, this room has a queen-sized bed and an en suite bathroom with a rain shower and manuka honey based toiletries. There are bathrobes, slippers, a minibar, tea/coffee making facilities and a 42-inch Smart TV with USB and Blu-tooth connectivity.

Enter dates to see room photos
This junior suite features a king size bed. The spacious suite features an en suite bathroom with a rain shower and manuka honey based toiletries. Guests can relax in the lounge area with a 42-inch Smart TV, Bluetooth connectivity, a Nespresso machine and complimentary WiFi.

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Located on the city side, this twin room features an en suite bathroom with rain shower, manuka honey based toiletries, bathrobes and slippers. There is a mini-bar, tea and coffee making facilities and a 42-inch Smart TV with USB and Bluetooth connectivity.

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This queen room features an en suite bathroom with a rain shower and manuka honey based toiletries. Guests enjoy a bathrobe and slippers. Relax with the mini bar, tea and coffee making facilities and a 42-inch Smart TV with Bluetooth connectivity.

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Facilities of Grand Mercure Auckland

General
Parking, Private parking, WiFi everywhere

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Special diet menus (on request)

Pools and wellness
Fitness centre

Transportation
Bikes available (free)

Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Luggage storage, Newspapers, Safety deposit box, Valet parking

Common areas
Library, Terrace

Entertainment and children services
Babysitting/child services

Cleaning services
Dry cleaning, Ironing service, Laundry

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Air conditioning, Facilities for disabled guests, Heating, Lift, Non-smoking rooms, Non-smoking throughout

Hotel Policies

Check-In
14:00- hours

Check-Out
Untill 11:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the hotel offers a valet car parking service. Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis. Please note that there is a 2% charge when you pay with a credit card. Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.

Last updated: 8 Sep 2019 - Update now

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Traveller reviews

Fabulous 8.7/10
Score from 1471 reviewers
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Our Customers

  • The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel
    A Denman
  • .... reservation process was fast and smooth. Grand Hyatt hotel has met our expectations. Our flight was very late and they allowed us to have late check out at 4 pm without extra charges. Definitely we will book again with Hotel.com.au
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