If you book and pay for a qualifying hotel room rate on the Hotel.com.au website, and then find the same room type, in the same hotel, for the same dates, at a lower price on a website other than www.Hotel.com.au.com online, including tax and fees, we will refund the difference.
Best Price Guarantee
You can always be sure you will get a great deal with Hotel.com.au - you are backed by our Best Price Guarantee and Price Guardian.
- I have found a lower rate, how do I claim?
- What’s the deadline to submit my claim?
- How is the refund processed if approved?
- Guarantee Terms and Conditions:
To claim this Guarantee, you must send an email to BestPrice@Hotel.com.au and include the following details:
Your booking ID with Hotel.com.au;
The link to the website where you found the cheaper rate(s); and
A screen shot that includes the date, room type, and rate(s) provided by that website.
You must submit your claim to BestPrice@Hotel.com.au within 24 hours of completing your booking.
You can expect a response to your claim within 72 hours.
We will process the refund by way of a Cashback to a nominated Australian bank account or PayPal account.
1. The Guarantee applies only:
to hotel rates made available online to the general public;
to hotel rates which are for the same room type, in the same hotel, for the same dates and which include all taxes;
for the rate for hotel room nights only and excludes bookings for promotional packages, deals, or bundles that may include additional inclusions such as parking, meals, or entertainment.
2. The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);
membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon, Spreets or Living Social.
3. Hotel.com.au reserves the right to refuse any claims that cannot be verified, are submitted after 24 hours from the time you booked or for which you have provided incomplete or inaccurate information.
4. Hotel.com.au will not be liable for the payment of any refunds under the Guarantee with respect to rates loaded in error by Hotel.com.au or any printing, typographical, administrative or technological errors in any materials relating to rates backed by the Guarantee.
6. Void where prohibited by law. Hotel.com.au reserves the right to modify or cancel the Guarantee at any time without prior notice. Any modification will be effective upon the posting of modified Guarantee Terms and Conditions on the Hotel.com.au website. Any cancellation will be effective upon removal of references to the Guarantee and the Guarantee Terms and Conditions from the Hotel.com.au website.
Price Guardian. Only at Hotel.com.au - Don't Book without it
Book with Hotel.com.au
- Free cancellation on most rooms
- Huge range of over 2M+ hotels, resorts, apartments, holiday homes + more
- Compare, book & save $
- No booking fees
- Best price guarantee
- Price guardian™ Don't book without it.
- 100% Australian owned
Daily deals for inspiration to take a break!
- The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel A Denman
- .... reservation process was fast and smooth. Grand Hyatt hotel has met our expectations. Our flight was very late and they allowed us to have late check out at 4 pm without extra charges. Definitely we will book again with Hotel.com.au D Purnamasari
- Booking our hotel was a fast and painless process with Hotel.com.au. A tick for your company. C Lee
- The resevation service was simple to use and efficient. L Britz