What is Hotel.com.au?

Our core business is online hotel reservations. In other words, we are the web site you come to for fantastic hotel accommodation deals at over 150,000+ hotels in more than 180 countries world wide!

Why should I use Hotel.com.au?

A very good question indeed. And for those times when we’re riding an elevator with someone who happens to ask, we’ve actually prepared some quick answers. With Hotel.com.au you can:

find hotel accommodation throughout Australia/New Zealand, Asia and the Middle East, USA and Canada, Europe, South America and Africa - pretty much the entire populated world! compare prices, star ratings, location and facilities and sort the hotels how you want to see them.

book hotels, resorts and apartments to match your budget - from 2 to 5 star. save up to 65% off standard rates.

get a If you find a lower publicly available rate online for the same dates, hotel, and room type, we will match the price and refund you the difference. ‘best rate guarantee’, meaning if you find a better rate we’ll match it. make secure online reservations 24 hours a day at all major hotel chains, popular independent properties and thousands of hidden gems too.

receive instant confirmation for most properties (and 24-48 hour turnaround for on-request bookings).

feel safe knowing you are booking with (and can talk to) an established company based in Australia.

speak to our customer service team in Australia who are here to answer your queries via RoomService@Hotel.com.au, online chat or telephone on 1300 HOT HOT (1300 468 468). hear about the latest deals for families, business, couples, friends and more first in our hot hotel deals e-newsletter.

In a nutshell, we make it simple to gather the best information and deals from more than 110,000 properties in 180 countries around the world within seconds, so you can confidently decide which one is right for you, and securely book it on the spot. Not too much to ask really.

Who are you people anyway?

The Hotel.com.au team is a potent brew of travel industry gurus and IT industry geeks, all based at offices in Sydney and Melbourne, Australia. We came together to start Hotel.com.au in 2002, bearing years of experience and knowledge gained working in major travel companies and the dotcom departments of some of the biggest names in global business.

We're passionate about all things travel. Some might say borderline obsessive. But while we love what we do, at the end of the day, it’s more important that you love what we do for you.

Any good tips before I book?

if you need flexible dates be aware of non-refundable hotel reservations Some hotels do not offer a refund if you cancel your booking. The tradeoff for such strict policies is often a great value deal and this brings us to the second tip below. read cancellation policies

As boring as fine print might look, always read cancellation policies carefully before you make a reservation so you know what you’re in for if you do have to cancel. check-in early if possible

The earlier in the day you check into a hotel, the more likely you are to be given a room or suite that matches your special requests or preferences if you have any. Normal hotel check-in time is around 2pm, if you arrive before 2pm the hotel can often hold your bags until your room is ready and you can relax and grab a coffee or start checking out the hotel straight away.

know that hotel rates do change over time Hotel rates vary by season, day of week, during special events, etc. Our indicative rates are historic estimates that you can use to compare hotels in the same location.

What if I have other questions?

You might like to:

read our the frequently asked questions section

contact us at RoomService@Hotel.com.au or telephone on 1300 HOT HOT or 1300 468 468.

send us a letter care of Hotel.com.au Pty Ltd Level 12, 130 Pitt Street Sydney NSW 2000 Australia.

click here to subscribe to our hot hotel deals newsletter and let the best deals come to you!

Don't book without it.
Price Guardian™

Our service doesn't stop once you have booked. Hotel prices fluctuate, so after you book we keep checking prices every day. If Price Guardian sees what you've booked at a better price we will let you know how to re-book, get the better price and save money! We save customers money every day on their hotel bookings.

Book with Hotel.com.au

  • Free cancellation on most rooms
  • Huge range of over 1M+ hotels, resorts, apartments + more
  • One site to compare, book & save
  • No booking fees
  • Best price guarantee
  • Price guardian™ Don't book without it.
  • 100% Australian owned
  • Daily inspiration to take a break!
    Google.com/+Hotelcomau
    Facebook.com/Hotelcomau
    Hotel.com.au/Blog

Our Customers

  • The Sebel Hawkesbury was excellent. Great friendly staff and excellent rooms. 11/10 Highly recommend this Hotel
    A Denman
  • .... reservation process was fast and smooth. Grand Hyatt hotel has met our expectations. Our flight was very late and they allowed us to have late check out at 4 pm without extra charges. Definitely we will book again with Hotel.com.au
    D Purnamasari
  • Booking our hotel was a fast and painless process with Hotel.com.au. A tick for your company.
    C Lee
  • The resevation service was simple to use and efficient.
    L Britz