Hotel.com.au/About

What is Hotel.com.au?
Why should I use Hotel.com.au?
Who are you people anyway?
Any good tips before I book?
What if I have other questions?

What is Hotel.com.au?

Our core business is online hotel reservations. In other words, we are the web site you come to for fantastic hotel accommodation deals at over 110,000 hotels in more than 180 countries world wide!

To make life even easier, you can also find and book deals on flights, holiday packages, car hire, tours, guides and travel insurance through our worldwide industry partners.

Why should I use Hotel.com.au?

A very good question indeed. And for those times when we’re riding an elevator with someone who happens to ask, we’ve actually prepared some quick answers. With hotel.com.au you can:

find hotel accommodation throughout Australia/New Zealand, Asia and the Middle East, USA and Canada, Europe, South America and Africa - pretty much the entire populated world!
compare prices, star ratings, location and facilities and sort the hotels how you want to see them.
book hotels, resorts and apartments to match your budget - from 2 to 5 star.
save up to 65% off standard rates.
get a ‘best rate guarantee’, meaning if you find a better rate we’ll match it.
make secure online reservations 24 hours a day at all major hotel chains, popular independent properties and thousands of hidden gems too.
receive instant confirmation for most properties (and 24-48 hour turnaround for on-request bookings).
feel safe knowing you are booking with (and can talk to) an established company based in Australia.
speak to our customer service team in Australia who are here to answer your queries via RoomService@Hotel.com.au online chat or telephone on 1300 HOT HOT (1300 468 468).
hear about the latest deals for families, business, couples, friends and more first in our hot hotel deals e-newsletter.

In a nutshell, we make it simple to gather the best information and deals from more than 110,000 properties in 180 countries around the world within seconds, so you can confidently decide which one is right for you, and securely book it on the spot. Not too much to ask really.

Who are you people anyway?

The Hotel.com.au team is a potent brew of travel industry gurus and IT industry geeks, all based at offices in Sydney and Melbourne, Australia. We came together to start Hotel.com.au in 2002, bearing years of experience and knowledge gained working in major travel companies and the dotcom departments of some of the biggest names in global business.

We're passionate about all things travel. Some might say borderline obsessive. But while we love what we do, at the end of the day, it’s more important that you love what we do for you.

Any good tips before I book?

Well yes actually. We think it’s important that you:

be aware of non-refundable hotel reservations
Some hotels don’t offer a refund if you cancel your booking. The tradeoff for such strict policies is often a great value deal and this brings us to the second tip below.
read cancellation policies
As boring as fine print might look, always read cancellation policies carefully before you make a reservation so you know what you’re in for if you do have to cancel.
keep your confirmation email
When you make a hotel reservation, we will send you a confirmation email. Print it and take it with you. Don’t delete the original email until you have completed your stay and know you have been billed correctly.
check-in early if possible
The earlier in the day you check into a hotel, the more likely you are to be given a room or suite that matches your special requests or preferences if you have any. Normal hotel check-in time is around 2pm, if you arrive before 2pm the hotel can often hold your bags until your room is ready and you can relax and grab a coffee or start checking out the hotel straight away.
know that hotel rates do change over time
Hotel rates vary by season, day of week, during special events, etc. Our indicative rates are historic estimates that you can use to compare hotels in the same location.